9999xx Privacy Policy: How We Handle Your Account Information
This Privacy Policy sets out exactly what information we collect when you use 9999xx, how we store it, and the choices you have over your own records. Access to and use of this platform depends on your local law and eligible regions — we want you to understand your rights before you go any further.
Account data kept secure
Nagad, Upay, Bank Transfer records handled with care
Your rights explained clearly
Contact support to request changes
POLICY FOUNDATIONS
What This Policy Covers and How It Works
When you open an account with us, we collect the details you provide directly — your name, contact information, and the payment method you choose to use, whether that is Nagad, Upay, or Bank Transfer. We also collect certain technical data automatically, such as the device type you use to access the platform and session activity tied to your account. This information is used to operate your account, process transactions, and respond to any support requests you raise. We do not sell your personal data to third parties for marketing purposes. Where we share data with service partners — for instance, those who help process payments through Nagad or Bank Transfer — we require those partners to handle your information in a way that is consistent with this policy. Any access to your data by third parties is limited to what is strictly necessary for the service they provide. We retain your account records for as long as your account remains active and for a period after closure as required by applicable rules. You may contact our support team at any time to ask what data we hold about you. The current state of your account records is visible in your account dashboard after login.
Nagad
Transaction records linked to your Nagad wallet are stored securely and used only to process your account activity and respond to payment queries you raise with our support team.
Upay
When you use Upay to fund your account, the relevant transaction reference is recorded against your account and is visible in your transaction history after login.
Bank Transfer
Bank Transfer details you submit are retained for account verification and transaction records. We do not store full bank credentials beyond what is needed to confirm a transfer.
SCOPE AND BOUNDARIES
Where This Policy Applies and What It Does Not Cover
Our Privacy Policy applies specifically to information collected through the 9999xx platform — your account registration, login sessions, transaction records, and support interactions. It does not extend to third-party websites, payment processors operating under their own terms, or any external links you may follow from our pages. Understanding the boundaries helps you know exactly who is responsible for which part of your data.
Account Access
Data you submit when opening or accessing your account — including login credentials and contact details — falls within this policy. We are responsible for how that data is stored and who can access it within our systems.
Transactions
Records of deposits and withdrawals processed through Nagad, Upay, or Bank Transfer are covered by this policy on our side. The payment provider's own privacy terms govern how they handle data at their end.
Site Content
Browsing and session data collected while you navigate the platform — including pages visited and time spent — is covered by this policy and used only to improve account functionality and support response.
Third-Party Services
Links to or integrations with external services, including payment gateways and game content providers, operate under those third parties' own privacy frameworks. We recommend you review their policies separately before sharing information with them.
YOUR ACCOUNT RIGHTS
Actions You Can Take Over Your Own Data
You have practical options when it comes to the information we hold. If you want to know what data is stored against your account, you can submit a request through our support channel and we will confirm what records exist. If any detail on your account is incorrect — a contact number, an email address, or a linked payment method — you can update it directly through your account dashboard after login, or ask our support team to correct it for you. Where you believe data has been handled in a way that does not match this policy, you have the right to raise that concern with us directly. We take those questions seriously and will respond through the same channel you used to contact us. If you close your account, you may also request confirmation of what happens to your data at that point. Availability of specific data rights may depend on local law and the eligible region you are in.
Review Your Records
Submit a data inquiry through our support team to receive a summary of the personal information held against your account, including contact details and transaction references.
Correct Account Details
Update incorrect name, contact or payment information through your account dashboard after login, or contact support if the field cannot be edited directly.
Raise a Policy Question
If something in this policy is unclear or you believe your data has been handled incorrectly, contact us through the support channel. We will respond and keep a record of the interaction.
Request Account Closure Data Summary
When closing your account, you may ask us to confirm what data is retained after closure and for how long, in line with the applicable rules for your region.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about this Privacy Policy, want to request a copy of your data, or need to report a concern, our support team is the right place to start. You can reach us through any of the channels below. For account-specific queries, have your registered contact detail ready so we can locate your records.
Live Chat Support
Open the chat window from your account dashboard to speak with a support agent about any privacy or data question tied to your account.
Email Support
Send a written data inquiry to our support email address, shown on the Contact page after login. Email is the preferred route for formal data access or correction requests.
Account Help Centre
The Help Centre, accessible from your account menu, contains step-by-step answers to common data and privacy questions, including how to update payment details like Nagad or Bank Transfer.
DATA HANDLING STANDARDS
How We Protect and Manage Your Information
We apply security measures to protect the data stored against your account. These include encrypted data transmission when you access the platform from any device, and access controls that limit which internal systems can view personal account records. Our approach is designed to keep your account information consistent whether you are on a mobile device or a desktop browser — device continuity means your account state and transaction history are the same across sessions.
Cookies and Session Data
We use cookies to maintain your login session and remember account preferences. You can manage cookie settings through your browser, though disabling them may affect how parts of the platform function during your session.
Account Security Practices
Account access is protected by your login credentials. We do not share login details with any party. If you suspect unauthorised access to your account, contact support immediately through the live chat or email channel.
Data Retention
We keep account records — including Nagad, Upay and Bank Transfer transaction references — for as long as required by the applicable rules. After account closure, retained data is deleted or anonymised within the period those rules specify.
Policy Updates
When this policy changes, the updated version is posted on this page with a revised effective date. Continuing to use the platform after an update means you have reviewed the current version. Contact support if you have questions about any change.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Our Privacy Policy
These questions cover the data and privacy topics we hear most often. If your question is not listed here, the support team can answer it through live chat or email.
What personal information does 9999xx collect when I open an account?
We collect the name, contact details and payment information you provide during registration. We also record session and device data automatically when you access the platform. All of this is used to run your account and respond to any support requests you raise.
Does 9999xx share my data with other companies?
We share data only with service partners who help operate the platform — for example, those who process Nagad or Bank Transfer transactions. Those partners are required to handle your data in line with this policy and use it only for the specific service they provide.
How can I see what data is held on my account?
Submit a data access request through our support team via live chat or email. We will confirm the personal information held against your account. Basic account details are also visible in your account dashboard after login without needing to contact us.
Can I correct or update my account information?
Yes. Log in to your account and open the account settings section to update editable fields such as your contact number or linked payment method. For fields that cannot be changed directly, contact our support team and we will make the correction after verifying your identity.
How long does 9999xx keep my data after I close my account?
We retain account records — including transaction references for Nagad, Upay and Bank Transfer — for the period required by applicable rules for your region. After that period, records are deleted or anonymised. You may ask support to confirm the retention period that applies to your account.
Does this Privacy Policy apply in Bangladesh and are there any local restrictions?
This policy applies to all accounts on the 9999xx platform. Access to and use of the platform depends on local law and eligible regions. If you are unsure whether access is permitted under your local law, we recommend you review the applicable rules before proceeding.
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